Privacy Policy

ABSTRACT

“BENTO CONCEPT, LDA” (bento) recognizes the importance of protecting your personal data, whatever its nature, and values ​​above all honesty and transparency so that it is possible to build a solid and lasting relationship with customers, based on trust and mutual benefit. Thus, and with the entry into force of the new General Data Protection Regulation of the European Union (EU 2016/679), we have developed a set of security measures aimed at protecting your data and we have also updated our Privacy Policy.

This Privacy Policy aims to explain to you the personal data processing policy of BENTO CONCEPT, LDA since if you want to make a purchase on our online store you will have to accept our Privacy Policy as it is essential and imperative for the delivery of our products.

However, if you have any questions regarding this policy, you can contact us through the following email address: concept.bento@gmail.com or by letter addressed to: 

BENTO CONCEPT, LDA

Rua do Godinho, 635

4450-150 Matosinhos

1. COMPANY IDENTIFICATION

1.1. This website and corresponding Privacy Policy are managed by BENTO CONCEPT, LDA, headquartered at Rua do Godinho, nº 635, 4450-150 Matosinhos.

1.2. By browsing our site you are consenting to the terms described in this Privacy Policy.

 2. OUR PRINCIPLES

2.1. Respect for the client's wishes

We respect the privacy and security of your personal data, so we ensure respect for the customer's wishes and their autonomous, free and uncomplicated management of their privacy preferences. Thus, and if you disagree with any point mentioned in this policy, you can at any time object by contacting us through the following email address: concept.bento@gmail.com or by letter addressed to:

BENTO CONCEPT, LDA,

Rua do Godinho, 635,

4450-150 Matosinhos


We will do everything possible to satisfy your wishes and respect your concerns.

 2.2. Good practices

BENTO CONCEPT, LDA, as the controller of personal data determines the purposes and the means by which your personal data is processed including all applicable security measures. We guarantee that your personal data are treated in Portugal in a correct and lawful manner and in accordance with good practices.

 2.3. Strict need

In the treatment of data that can personally identify you, directly or indirectly, we apply the principle of strict necessity. For this reason, the use of your personal data will always be minimal so as not to exceed the original purpose for which it was collected and / or processed.

3. COLLECTION AND PROCESSING OF PERSONAL DATA

3.1.The personal data collected and processed by BENTO CONCEPT, LDA, are only those that you voluntarily, expressly and unequivocally, put in the forms of this website.

3.2. The personal data collected are: name, surname, email, mobile phone, address, TIN.

4. PURPOSE OF THE PROCESSING OF PERSONAL DATA

4.1. Your personal data are collected and processed by BENTO CONCEPT, LDA only for purposes strictly related to the use of this website, the services associated with it and the sale of products, management and improvement of the Loyalty Program, direct marketing and support management. to the client.

4.2. The BENTO CONCEPT, LDA always seeks to maintain the relationship with its client and provide him with the appropriate benefits, information and relevant content related to our brand. Your data will only be processed for these specific, explicit and legitimate purposes, and will not be subsequently processed in a manner incompatible with these. The data collected and processed are adequate, relevant and not excessive in relation to these purposes.

4.3. However, your personal data may also be used for other processing operations within the limits of such applications. In particular, your personal data may be processed for the following purposes:

a) when you make a purchase on this site, we collect your personal data (for example, email address, delivery address, credit card number and telephone number) on the purchase form, for the purpose of sale, separation only and transportation of the products ordered by you;

b) when you request assistance, we collect your personal data (for example, first and last name, email address) only for the purpose of providing you with the services of the bento-concept.com online store that are relevant to this site and to offer you the assistance you asked for;

c) when you register, we collect your personal data in order to simplify the preparation of your future orders;

d) when you subscribe to the newsletter, we collect your email in order to offer you this service;

e) when you browse our website, we collect cookies. Depending on the management you have made of Cookies on our website and your interaction with us, we use some information collected by Cookies in order to ensure the proper functioning of the website, highlighting the proper display of content, remembering your cart, remembering your registration, adapting the resolution of your screen, to improve our offers, among others. This information includes data on registration, location, duration of the session, products you selected, your equipment, your browser and your IP address.

f) when you browse our website and later visit platforms where there is an advertising format (social networks, google and other partners in these networks) you may be impacted by advertisements of our brand. We will also use the data to reach new potential customers who may be interested in our products.

4.4. When we collect data, we indicate the required fields with asterisks, when the data in question is necessary for:

  • Conclude our contract with you (for example for the supply of products you have purchased on our websites / apps);
  • Provide you with the service you have requested (for example by providing you with a newsletter); or
  • Respect the legal requirements (for example, invoicing).

    5. WHO PROCESSES YOUR PERSONAL DATA

    5.1. For organizational purposes and in order to be able to offer you the best possible service, BENTO CONCEPT, LDA works together with some entities external to your organization that will process the personal data of the users of this website. This data sharing is strictly due to the performance of the services provided by BENTO CONCEPT, LDA, including the sale of products.

    5.2. These external entities include carriers, suppliers of digital technology and services, digital marketing platforms, among others. The external entities mentioned above were chosen by BENTO CONCEPT, LDA due to their experience in data processing, guarantees of compliance with applicable laws and regulations, as well as the technical security measures adopted by them in relation to the processing of personal data.

     5.3. These external entities will always act in accordance with the instructions provided by BENTO CONCEPT, LDA and only for the purposes strictly necessary for their function. Your personal data will be shared with these entities, in order to:

    - provision of electronic payment services, via credit / debit cards;

    - processing of product sales;

    - packaging and transportation of products;

    - solve problems related to the sale of products;

    - receiving payments for the purchase of products;

    - process customer product returns; 

    5.4 In addition to the situations provided for above, your data may be shared with third parties, in order to:

    - comply with applicable laws,

    - respond to judicial and government inquiries,

    - comply with valid legal procedures,

    - protect the rights or property of BENTO CONCEPT, LDA.

    6. CONSENT

    Respect for the client's will is one of the main concerns of BENTO CONCEPT, LDA with regard to the processing of your personal data. You must respond to the request for consent to the processing of your personal data. Even so, if you disagree, you can always oppose it by writing to the email concept.bento@gmail.com or by letter addressed to:

    BENTO CONCEPT, LDA,

    Rua do Godinho, 635,

    4450-150 Matosinhos

    7. YOUR RIGHTS

    7.1. To exercise your right to access, rectify, delete, forget or block your personal data, you can send a written communication to the following email address: concept.bento@gmail.com or by letter addressed to:

    BENTO CONCEPT, LDA,

    Rua do Godinho nº 635,

    4450-150 Matosinhos

    7.2. If you want to stop receiving direct marketing communications, you can at any time exercise your right to object to the processing of your personal data, you can do so by sending an email message to the email address concept.bento@gmail. with or by letter addressed to:

    BENTO CONCEPT, LDA,

    Rua do Godinho nº 635,

    4450-150 Matosinhos

    8. SAFETY

    A 8.1 BENTO CONCEPT, LDA uses the appropriate security measures to protect your personal data against destruction, accidental or unlawful, accidental loss, alteration, dissemination or unauthorized access, and against any other form of unlawful treatment. In addition, we contractually require external trusted entities that handle your personal data for us to do the same.

    8.2. However, the BENTO CONCEPT, LDA cannot guarantee that the security measures adopted for the protection of this website and for the transmission of data and information through this website will prevent or exclude any risk of unauthorized access or loss of data. Therefore, we advise that your computer is equipped with software devices that protect it when transmitting and receiving data (such as updated antivirus systems), and that your browser takes the appropriate measures to ensure the security of data transmission (such as firewall and anti-spam filters).

    9. RETENTION AND PROCESSING TERM

    9.1. Your data is kept by bento for the purposes described here for the time necessary for the aforementioned purposes, except if the personal data in question is necessary to prove compliance with obligations, until the expiry of the statutory period for the corresponding rights, or if there is a longer period of conservation of data imposed by law.

    9.2. When your personal data is no longer needed, it will be removed from our systems and records or kept anonymously so that it cannot be identified from them.

    The current version was published on May 25, 2018.